Returns & Exchanges

Returning Your Item

If you are unhappy with your purchase then you may return your order within 30 days of receipt.

Please complete the returns slip which was enclosed with your order. It is very important that your order number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.

If you did not receive a return slip with your order please download a copy ? Or you may enclose a note with the following information on:

  • Order Number
  • Name
  • Address
  • Telephone
  • Refund or Exchange
  • If Exchange; preferred item/s

Please ensure that your return is in the same condition in which they were received and are in a resalable condition. We will not accept items that have clearly been used. Items which have been used will not be refunded or exchanged.

Returns Address

Please ensure you have adequately packaged your return. We will not be held liable for damage because of unsuitable packaging. Please do not use staples to seal packages as we cannot be held responsible for damage this may cause. Ensure that your return is in the same condition in which it was received and is in a resalable condition.

UK Orders

A4 Marine / Big Bear Supplies Ltd
Parkstone Bay Marina
Turks Lane
Poole Dorset
BH14 8EW


If you need to discuss anything regarding your order please call 01202 749446 or email We are open Monday to Friday 9am to 5:30pm.