We are wholesalers of marine fasteners and other connectors and small parts to the marine retail leisure market. We supply Chandlers, Marina's and Boatyards across the UK. Big Bear Supplies has been supplying this market since 2001 under previous ownership. We are a small family owned company growing bigger every year. Our company is built on the principles of supplying high quality products and providing customer focused service.
We now want to inform you that Julian & Carolyn have finally decided to retire from Big Bear Supplies, which they have built up over many years with your continued support. They have found a great buyer to take over the business in Mike & Zoe Pachul who are determined to ensure that there will be as smooth a transition as possible for all our valued & loyal customers. We are also pleased to let you know that Julian will be advising us in the background to pass on his considerable knowledge of this industry and each of your specific requirements.
We are going to invest in the business by both increasing stock and also endeavoring to build on the sales and customer support to both our existing and new customers. We will be visiting our customers in the coming months to introduce ourselves and to make sure we are continuing to stock the correct products, seeking your ideas for new products, introducing our new products which will generate attractive profits for your Chandlery and ensuring most of all that we are continuing to provide an excellent service from Big Bear Supplies new base in Parkstone Bay Marina, Poole.
We will be looking closely at our service targets over the next few months and intend to keep improving our service wherever possible. If you do have any suggestions on how we can improve our products and service after reading this e-mail please send us a quick return email, or phone us and we would be very happy to discuss this with you directly. If for any other reason you would like us to contact you or arrange a visit then again do not hesitate to let us know.
Looking forward to being of service to you,
Mike and Zoe Pachul